This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
This Website Uses Cookies
By closing this message or continuing to use our site, you agree to our cookie policy. Learn More
This website requires certain cookies to work and uses other cookies to help you have the best experience. By visiting this website, certain cookies have already been set, which you may delete and block. By closing this message or continuing to use our site, you agree to the use of cookies. Visit our updated privacy and cookie policy to learn more.
ENR logo
search
cart
facebook twitter linkedin youtube
  • Sign In
  • Subscribe
  • Sign Out
  • My Account
ENR logo
  • PROJECTS
    • Buildings
    • Construction Methods
    • Design
    • Sustainability
    • Transportation
    • Environment
    • Power & Industrial
    • Water & Dams
    • Best Projects
    • Pulse
  • NEWS
    • ENR News
    • Coronavirus Coverage
    • Regional Coronavirus Coverage
  • BUSINESS
    • Safety & Health
    • Workforce
    • Diversity and Inclusion
    • Finance
    • Companies
    • Project Delivery
    • Ethics & Corruption
    • Government
    • Risk
    • Contractor Business Strategy
  • TALENT
    • Awards
      • Top 25 Newsmakers
      • Award of Excellence
      • Legacy Award
      • Top Young Professionals
    • Promotions & New Hires
    • Obituaries
    • Annual Photo Contest
  • REGIONS
    • ENR California
    • ENR MidAtlantic
    • ENR Midwest
    • ENR Mountain States
    • ENR New York
    • ENR New England
    • ENR Northwest
    • ENR Southeast
    • ENR Southwest
    • ENR Texas & Louisiana
    • Regional Contests and Surveys
  • TECH
    • Information Technology
    • Construction Technology
    • BIM
  • PRODUCTS
    • Equipment
    • Materials
    • Product Snapshot
  • IDEAS
    • Blogs
    • Editorials
    • Viewpoints
    • Letters
    • Book Reviews
  • COSTS
    • Construction Economics Archive
    • Construction Cost Index
    • Building Cost Index
    • Historical Indices
    • Quarterly Cost Reports
    • FAQs
  • LISTS
    • ENR Top Lists
    • ENR Sourcebooks
    • Survey Schedule
    • 2023 Top 100/400/500 Survey
    • Q1 Construction Confidence Index Survey
  • INFOCENTERS
    • Achieve Operational Excellence
    • Disrupting the Status Quo
    • Future Connected Construction
    • Workforce Strategies for Success
  • EVENTS
    • Award of Excellence
    • Best of the Best Project Awards
    • FutureTech
    • Groundbreaking Women in Construction
    • Global Best Projects Awards
    • NY/NJ Infrastructure Forum
    • Regional Best Projects
    • Top 25 Newsmakers
    • Top Young Professionals Conference
    • Upcoming Events
    • Webinars
  • MORE
    • About
      • Contact Us
      • Advertise
      • Social Media Channels
    • Best Project Award Contests
      • Global
      • Regional
    • CE Center
    • Digital Editions
    • ENR Book Store
    • Industry Jobs
    • Podcasts
    • Proposals & Bids
    • Special Advertising Sections
    • Subscribe
    • Videos
    • Year In Construction Photo Contest
    • Sponsor Insights
    • Interactive Spotlights
Home » Authors » Rich Friedman

Rich Friedman

Rich Friedman is founder and president of AEC industry consulting firm Friedman & Partners. He can be reached at rich@friedmanpartners.com or 508-276-1101.

Articles

ARTICLES

ENR Viewpoint

Impact of Pandemic on Marketing, BD at Boulder Design Firm

Rich Friedman
December 17, 2021

The pandemic made easier the overdue decision to move away from printed marketing collateral, replacing it instead with more user-friendly technology.


Read More
ENR Viewpoint

Viewpoint: Firms Should Begin to Analyze Lessons Learned in 2020

Rich Friedman
January 4, 2021

One of the biggest lessons learned last year is that firms must communicate their value to clients, instead of waiting for them to share their needs.


Read More

Commentary: Embracing the New Revolution in Employee Well-Being

Rich Friedman
October 21, 2015
Recently, we posed a question to the industry that unleashed a firestorm of feedback: Is the way we work still working? Judging by the response—more than any topic we’ve covered in 10 years—the answer is no. It’s not working. Why are so many leaders burned out—and so many emerging leaders rethinking which ladder they want to climb? How can AEC and environmental firms evolve and thrive as the industry’s technology, generational expectations and definitions of leadership are changing?Companies like 1,900-person architecture firm Perkins + Will, Chicago, and HDR, Omaha, which won a Nebraska Governor’s Award for its wellness program, are
Read More

Commentary: The Real Scoop on Business Development Training

Rich Friedman
October 23, 2014
I’ve seen a surge in interest for business development training in the past year or two since the economic rebound. I believe this surge results primarily from two factors. • The financial reality that while most firms are still watching their overhead dollars like a hawk, there is more discretionary money available to fund training initiatives that were put on hold during the recession.• A reluctance by some firms to hire (or rehire) full-time business developers. Many were let go during the downturn, and some firms have never filled this role. In their place, many firms have doubled down on
Read More

Commentary: Firms Should Focus on Old-Fashioned Client Retention

Rich Friedman
August 1, 2012
With a self-reported A/E/C industry repeat-work average of 80-85%, it’s tempting to assume that most firms understand client retention. However, if these past few years have taught us anything, it’s that doing good work is necessary but not sufficient for holding onto clients. The time, energy and focus required to keep a desirable client coming back can be overwhelming. Yet the economics are indisputable. Consider the wasted pursuit costs of landing a new client when that client becomes dissatisfied and goes elsewhere. Depending on the client, your opportunity, travel, proposal and labor costs, the hours you’ve lost can easily run
Read More

Commentary: The Business Development Mix�What Works For Your Firm?

Rich Friedman
May 25, 2011
While it�s always been a top-of-mind issue with my clients, based on recent workshops I�ve conducted, it�s clear that understanding evolving business development (BD) models and cultures has taken on even greater importance. During the last few tumultuous years, most firms have asked, if not required, that staff become actively involved in the firm�s BD efforts. CEOs need to better understand current BD models and which ones may be most appropriate for their firm. Let’s take a look at two of the more common ones, the Rainmaker and Seller-Doer (or Doer-Seller) models, as well as what’s best described as a
Read More
Subscription Center
  • About ENR UNLIMITED
  • Join ENR UNLIMITED
  • Renew Membership
  • Create Account
  • Change Address
  • Pay My Bill
  • Free eNewsletters
  • Customer Care

More Videos

Popular Stories

A graphic showing an EMS vehicle racing in front of a map of Baltimore

Baltimore Construction Zone Crash Kills Six Workers

Vulcan_Materials_ENRwebready.jpg

Mexico Seizes Local Vulcan Materials Port Production Facility

prairiepotholesUSFWS.jpg

Federal Judge Bars Biden 'WOTUS' Rule, But Only in Texas and Idaho

PortArthurLNG_Rendering-web copy.jpg

Spurt of North America LNG Projects Get First-Quarter OKs to Proceed

CAHSR-Cedar-Viaduct_ENRwebready.jpg

Board OKs $2B Cost Increase for California High-Speed Rail Project

Industry Jobs



Free Webinar

 

Free Webinar

 

Free Webinar

 

Events

May 11, 2023

Groundbreaking Women in Construction

Groundbreaking Women in Construction (GWIC) is the leading talent development and networking event for women in AEC careers.

This conference helps women expand their presence, influence and career success in an ever shifting industry—and inspires them to become a catalyst for change within their organizations.

View All Submit An Event

Poll

How Do You Expect the Infrastructure Act’s Funding to Impact Your Firm?

What impact does your firm expect from future IIJA funding?
When do you expect states/localities in your area to start advertising Infrastructure Investment and Jobs Act-funded projects?
How do you expect the Infrastructure Investment and Jobs Act to impact your firm’s backlog in the next 2-3 years?
How would you describe staffing levels at your firm currently?
Since Jan. 1, what is the overall trend in your region for construction materials prices (year over year)?
View Results Poll Archive

Products

ENR Square Foot Costbook, 2023 Edition

ENR Square Foot Costbook, 2023 Edition

See More Products

Special Ad Section

ENR Law & Risk Mitigation Today I
 ENR LAW & RISK MITIGATION TODAY I
 View all Special Ad Sections
 Archives

 


The latest news and information

#1 Source for Construction News, Data, Rankings, Analysis, and Commentary

JOIN ENR UNLIMITED
  • Resources
    • Photo Submissions
    • Customer Service
    • Digital Edition
    • Survey And Sample
    • FAQ
  • ABOUT US
    • Advertise
    • FAQs
    • Contact Us
  • Subscription Center
    • Subscribe
    • Renew
    • Create Account
    • Change Address
    • Pay My Bill
    • Free eNewsletters
    • About ENR UNLIMITED
    • Customer Care
  • Privacy
    • PRIVACY POLICY
    • TERMS & CONDITIONS
    • DO NOT SELL MY PERSONAL INFORMATION
    • PRIVACY REQUEST
    • ACCESSIBILITY

Copyright ©2023. All Rights Reserved BNP Media.

Design, CMS, Hosting & Web Development :: ePublishing