FAQ - Subscriptions
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How do I contact customer service?
Customer Care is available 8 AM - 4:30 PM CST
- By phone:
- Toll-Free: (844) 652-8994
- Outside of USA: (847) 559-7398
- By email:
- By mail:
- PO Box 1499
Lincolnshire, IL 60069
- PO Box 1499
How do I contact editorial & advertising?
All editorial and advertising contacts can be found here.
What are the benefits included with a subscription to Engineering News-Record?
There are several benefits included with a subscription. We are always thinking of new benefits and expect to add more in the future.
To learn more about the benefits, follow this link:
https://www.enr.com/unlimited
I'm a current subscriber, am I eligible to receive the new benefits included with a subscription?
Yes. All current subscribers are automatically enrolled to enjoy all the new benefits available.
To learn more about the benefits, follow this link.
How do I sign up for eNewsletters?
Paid subscribers of Engineering News-Record will automatically receive a selection of member only eNewsletters.
If you are interested in additional free eNewsletters you can sign up here.
I'm already a paid subscriber but I can't login to the website.
Create an account using the same email address tied to your Engineering News-Record subscription.
What if I forgot my password to the website?
Go to www.enr.com/password to reset
If I'm not a subscriber, can I still visit the website for free?
You can read a selection of enr.com content for free each month before being asked to subscribe.
For unlimited access, subscription is required.
How do I change my account information such as address, name or email address?
How do I request a receipt for my order?
As long as an email address is provided at the time of your order, you will receive an email confirmation/receipt of your order.
If you did not provide an email address, please contact Customer Care.
- By email:
- By phone:
- Toll-Free: (844) 652-8994
- Outside of USA: (847) 559-7398
What is my expire date?
Will I be billed monthly or annually?
All subscriptions are billed annually.
Is there a money-back guarantee?
If at any time you are not satisfied with your subscription, simply cancel and receive a refund for your unused subscription balance.
Do you offer group packages?
Yes. When your whole team subscribes, you get to save. Contact Customer Care for group rates.
- By email:
- By phone:
- Toll-Free: (844) 652-8994
- Outside of USA: (847) 559-7398
Do you offer student discounts?
Yes. A valid .edu email address is required. Contact Customer Care for student rates.
- By email:
- By phone:
- Toll-Free: (844) 652-8994
- Outside of USA: (847) 559-7398