Technology
ServiceTitan Pushes Into Commercial Construction Tech With Atlas AI
Cloud software company says its new platform can automate billing, scheduling and compliance tasks
ServiceTitan hosted its Pantheon 2025 user conference Sept. 17–19 at the Anaheim Convention Center, where the company introduced its new Atlas AI platform for contractors.
ServiceTitan, a Los Angeles-based construction technology company best known for its cloud platform for specialty contractors, used its Pantheon 2025 user conference to debut Atlas, a new AI-driven system designed to automate critical project administration and financial tasks.
The launch underscores the company’s move into commercial and infrastructure construction, with tools aimed at streamlining multi-project workflows.
Founded in 2012 by Vahe Kuzoyan and Ara Mahdessian, ServiceTitan grew from a niche provider for small specialty shops into one of the fastest-growing construction tech firms in the U.S.
Backed by more than $1 billion in venture funding, it went public on Nasdaq (TTAN) in December 2024. Its platform now supports tens of thousands of contractors handling scheduling, dispatch, invoicing and customer communication.
The Sept. 17–19 Anaheim event drew more than 4,000 attendees. Executives said Atlas can adapt to individual business contexts and perform tasks ranging from running reports and dispatching technicians to generating RFIs and filling daily logs.
The company called it a “co-pilot” for contractors, built to take on administrative and compliance burdens that slow down delivery of large-scale work.
A reporter from Roofing Contractor, ENR’s sister publication, noted new features including a real-time Project P&L dashboard, a three-way match tool for vendor bills that ServiceTitan says automates up to 90% of invoices, and a Global Project Backlog view showing labor demand and capacity.
ServiceTitan also highlighted spec-based estimating that feeds directly into procurement systems, measurement integrations that auto-populate field forms, and reporting dashboards to track performance across all project touch points.
For firms managing multiple phases or simultaneous projects, the platform now includes Project Groups, Project Templates and a Parent Projects feature, enabling contractors to organize related work under a single header and monitor portfolio-wide progress.
These functions are intended to give infrastructure contractors a clearer view of costs, resources and schedules across complex programs.
The tech company has also built out commercial financial tools such as job costing, progress billing and accounts receivable management. The firm says long-term users report a 2% increase in net profit margins, payments collected 12 days faster on average and 8% more projects delivered on time.
“In an instant, I can pull a WIP report and see every project live today—what billing looks like, how much we billed on equipment, how much we used on labor,” said John Hurst, president of Interstate AC.
Longtime users noted Pantheon’s growth. “I’ve been to almost every Pantheon since the early days, and it just keeps getting bigger and better,” said Renee Lenox, business operations manager at Service Specialties Inc.
ServiceTitan said nearly 2,000 contractors on its platform had at least one $1-million revenue month in the past year, with 137 reporting a $1-million day. Sessions also addressed margin pressures tied to estimating accuracy.
“If you’re still using outdated cost multipliers in your estimates, you’re already losing margin. Real-time data is critical,” said Sue Diamond, a ServiceTitan solutions delivery manager.
The company has also partnered with major suppliers to embed catalogs, pricing and ordering tools. A 2024 deal with SRS Distribution, a subsidiary of The Home Depot, integrated real-time product data for estimates.
An agreement with ABC Supply. added live pricing and “estimate-to-order” workflows for its 900 branches, while a partnership with Ferguson Enterprises connects plumbing, HVAC and PVF supply to ServiceTitan’s platform.
By positioning Atlas to manage invoicing, change orders, estimating and project planning, ServiceTitan is entering territory long dominated by Procore, Autodesk and Trimble.
For large-scale contractors and owners, subcontractor adoption of Atlas could directly affect project reporting, billing cycles and upstream risk allocation.
“AI isn’t going to replace contractors, but it will absolutely transform how they operate,” said Mahdessian, ServiceTitan co-founder and CEO. “Business owners who adapt and embrace this new reality will thrive, while those who don’t will be left behind.”
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Bryan Gottlieb is the online editor at Engineering News-Record (ENR).
Gottlieb is a five-time Society of Professional Journalists Excellence in Journalism award winner with more than a decade of experience covering business, construction and community issues, including finance, law and real estate. He has reported for Adweek and the San Diego Daily Transcript and led a community newsroom in Santa Monica, Calif. He served as editor-in-chief of the Detroit Metro Times and as managing editor at Roofing Contractor, where he helped shape national industry coverage. At Engineering News-Record, Gottlieb covers breaking news, large-scale infrastructure and megaprojects, regulatory developments and business trends across the U.S. and global construction sectors.
email: gottliebb@enr.com | office: (248) 786-1591
