A May 30 settlement in a convoluted legal dispute over an array of project issues on a much-delayed and overbudget bus-rail hub in a Washington, D.C. suburb, has brought parties less than they hoped for.
Contractors that embrace lean construction principles in the name of reducing waste and enhancing value often discover other facets of their operations that are ripe for improvement.
It all started with a missing 'e'—how a young project manager pushed her safety innovation past the early misses into the culture of this giant contractor.