I read with interest the article "Project Delivery is Still Evolving" (ENR 6/16 p. 38). I was in the engineering and construction businesses for 28 years, and my biggest problem in providing those services was a consistent lack of adequate and qualified owner representation, or Program Management, as it is now called.
So three years ago, when my general contracting business was sold, I founded a new company to exclusively represent owners. One of our main responsibilities is pre-qualifying, hiring, and managing the design and construction firms for each project.