Imagine for a moment a brilliant future for the construction industry. Imagine an industry that is completely service-oriented and customer-focused, where there are zero defects and total customer satisfaction. Imagine an industry where there is trust, communication and teamwork. Imagine an industry where projects are brought in ahead of schedule and well within budget.
Why isnt the industry like that now? How can the industry transform itself? There are many seemingly unsolvable problems but I believe that the root causes relate to something called emotional intelligence. It can be defined as social competence, people skills, or soft skills.