Q: We want to improve the communication skills of our executives and some of our managers. I once heard about a large construction-management firm that took the unorthodox approach of hiring a theater company that offered communication-improvement services to business, in addition to the usual.
That struck me as an innovative idea because it might be cost-effective. First, do you think something like that is a good way to save money or is it skimping? Beyond that, what is your assessment of executive communication skills? What ideas do you recommend to seek improvements?