Elmhurst Memorial Hospital Pursues a Patient-Focused Approach
The opportunity to construct a new replacement hospital afforded the Elmhurst, Ill.-based Elmhurst Memorial Healthcare the opportunity to rethink the way it delivered patient services. The result is the $450-million Elmhurst Memorial Integrated Health Facility, a 1-million-sq-ft campus exclusively dedicated to enhancing integrated patient-focused care.
The approach called for integrating the viewpoints of staff, patients and other stakeholders. Construction of full-scale mock-ups of in-patient, critical-care and emergency exam rooms during design development aided the process. Each room type was evaluated on the basis of five quality milestones before trades duplicated their efforts in remaining rooms.