When an organization’s employees aren’t happy, it’s unlikely they’ll be providing the kind of quality service that leads to happy customers. One of the fastest ways to create internal strife is to let “difficult” people go unchecked. Too often, organizations promise satisfaction to external customers and then allow internal politics to frustrate their employees’ good intentions to deliver.
It’s important to remember that your customers aren’t the only ones who come through your organization’s door every day seeking quality service. Your co-workers and leaders also need to be served. If they’re not happy, it’s not likely they’ll deliver stellar service, and the same goes for you. Inevitably, “difficult people” will creep into your work life, disturbing yours, your colleagues’, and your leaders’, workflow and negatively affecting the service you provide.